Want to make a payment over the phone? Call 0345 849 8889
24 hours a day, 7 days a week or email apexcustomer@apexcm.co.uk

Set up a direct debit

Direct Debits can now be set up on-line or over the telephone in addition to the original postal method.

All the normal Direct Debit safeguards and guarantees apply. No changes in the amount, date or frequency to be debited can be made without notifying you at least 10 working days in advance of your account being debited.

In the event of any error, you are entitled to an immediate refund from your bank or building society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your bank or building society, with a copy to us.

In order to set up your Direct Debit Instruction on-line you will need to provide the following information through the setting up procedure (your cheque book contains all the bank details that you require):

  • Bank or building society name and account number, sort code and branch address.
  • If you are not the account holder,  you will need to complete a paper Direct Debit Instruction.
  • If this is a personal account continue with the set-up procedure
  • If it is a business account and more than one person is required to authorise debits on this account, a paper Direct Debit Instruction will be required.

Alternatively you can print off your on-screen Direct Debit Instruction and post it to us. If you are unable to print please contact us on 0345 849 8889 and we will post you a paper Direct Debit Instruction.

You should note if you don't have enough funds in your account to cover the Direct Debit payment, your bank or building society can refuse to make the payment, and hey may charge you up to £25.


  1. If you are not the single authorised signatory on the account please complete a paper Direct Debit application.

  2. If you are not the sole account holder on the account please complete a paper Direct Debit application.

Please enter your APEX reference number
  1. Please note: All Apex reference numbers are now 8 digits long. If you do not have an 8 digit reference number, please complete the following.
    If you have a 6 digit reference number add the number "10" before the start of your 6 digits. If you have a 7 digit reference number add the number "1" before your 7 digits

    Thank you for visiting our website. Your account is no longer being serviced by Apex Credit Management and is now being managed by Cabot Financial. Please visit their website https://www.cabotfinancial.co.uk/ where you can register to make payment and manage your account online. You will need to quote your Cabot reference number when registering and this will be on the letter from Cabot.

Please enter your details below
  1. We recommend that you use our address lookup tool to accurate complete your address,
    but you can enter the address details manually should you wish.

  2. If we don't already have a mobile number to provide you with account updates by SMS, please provide it here.
Choose your preferred payment date
  1. GBP
Please provide your bank/building society details

Apex Credit Management is committed to ensuring that payments our customers agree to make are affordable, fair and sustainable, so we need to understand your current financial situation. The easiest way to tell us about your financial situation is to complete a financial statement. We need this information before we set up a payment arrangement. To prevent a delay you can complete this now by using our budget calculator.

If we do not hold a current financial statement, we may not be able to set up your Direct Debit immediately, and we may need to write to you to ask for this information to be provided.